Case study:
St James’s Primary:
Moving to Excellence
As a forward-thinking primary school in Dudley, St James’s C of E Primary was committed to delivering the best for its students and staff. But their outdated IT systems were holding them back. With Network IT 24, they began a journey of digital transformation. Today, the school enjoys a seamless, future-ready IT infrastructure that enhances teaching, empowers learning, and unlocks significant savings—proving that strategic technology partnerships can elevate education.
“…their proactive approach and deep understanding of our schools’ objectives, makes Network IT 24 an indispensable partner.”
The Challenge
When Natalie Sefton, Head Teacher of St James’s C of E Primary School in Dudley, arrived at the school, she was met with an IT infrastructure that felt “like stepping back in time.” The existing system suffered from limited control, restricted access, and unreliable support—all while incurring significant costs. The school’s outdated technology hindered both teaching and administrative efficiency, creating frustration for staff and students alike. Ms. Sefton, having previously worked with Network IT 24, recognised the urgent need for a modern, cost-effective, and strategically aligned IT solution that could support the school’s vision for excellence in education.
The Solution
St James’s Primary chose to transition to Network IT 24’s MSP Services, drawn by their proven track record in delivering reliable, innovative, and education-focused IT support. Unlike their previous provider, Network IT 24 offered:
- Proactive, on-site technical support with rapid response times
- Strategic IT insights tailored to enhance teaching and learning
- A future-proofed infrastructure designed for scalability and security
- Substantial cost savings—cutting IT expenses by 50% compared to their former provider
With a deep understanding of the school’s objectives, Network IT 24 implemented a bespoke solution that not only resolved immediate IT pain points but also positioned St James’s for long-term success.
The Outcome
Since partnering with Network IT 24, St James’s Primary has seen a dramatic improvement in its IT capabilities:
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Enhanced teaching & learning through reliable, high-performance technology
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Streamlined operations with proactive support and reduced downtime
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Major cost efficiencies, freeing up budget for other educational priorities
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A future-ready IT environment, ensuring the school remains at the forefront of digital education
“I look forward to once again partnering with Network IT 24, confident in the knowledge that this change is a significant step towards providing our students and staff with the quality of IT support they deserve. It’s not just about moving with the times; it’s about leading the way for the future of education at St. James’s Primary School.”
— Natalie Sefton, Head Teacher, St James’s C of E Primary School
By embracing Network IT 24’s managed services, St James’s Primary has turned its IT challenges into opportunities, setting a new standard for educational excellence in Dudley.
St James’s Primary
Moving to Excellence
As the head teacher at St. James’s Primary School, moving forward and embracing the best possible resources for our students and staff is at the heart of what I do. Having had the privilege of working with Network IT 24 at my previous school, I’ve experienced firsthand the remarkable difference a dedicated, forward-thinking IT service provider can make. The contrast upon arriving in Dudley was stark; it felt as though we had stepped back in time. The limitations in control and access within our current IT infrastructure were immediately apparent, not to mention the frustrations of dealing with a service that not only fell short of our needs but also came at a significant cost.
The decision to transition to Network IT 24’s MSP services as soon as our current contract concludes is driven by a desire to replicate the efficiency, reliability, and innovation that I know they can bring to our school. Their approach to managed IT services—providing not just support but strategic insight into how technology can enhance education—is exactly what we need. The potential for not only improved service but also substantial savings is an opportunity we cannot overlook. With Network IT 24, I am confident we will not only address the current challenges we face but also elevate our school’s technological capabilities to the forefront of modern education.
Currently we benefit from Network IT 24’s on-site technical support, I’ve been consistently impressed with the level of excellence and reliability they bring to our school. Not only is their service unparalleled in quality, but it also comes at half the cost of what we’ve been paying our current provider—a significant saving that cannot be overstated. This cost-effectiveness, paired with their proactive approach and deep understanding of our schools’ objectives, makes Network IT 24 an indispensable partner. Their ability to deliver tailored solutions that meet our specific needs, while also ensuring our technology infrastructure is robust and future-proof, highlights the additional value we receive. It’s this combination of financial savings, exceptional service, and strategic support that reinforces my decision to transition all our IT needs to Network IT 24.
I look forward to once again partnering with Network IT 24, confident in the knowledge that this change is a significant step towards providing our students and staff with the quality of IT support they deserve. It’s not just about moving with the times; it’s about leading the way for the future of education at St. James’s Primary School.
Natalie Sefton
Head Teacher
St James’s C of E Primary School, Dudley
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