Remote Support Packages
Our Remote Support Team resolves over 90% of issues through our help-desk and can be accessed 24/7.
Remote Support Packages
Get Remote/Telephone Support and Online Support Portal FREE with our Weekly On-Site Technical Support Packages
Remote+ Our On-site Response Service
Straight forward, upfront and never any hidden charges.
What is Remote+?
Our Remote+ On-site Response Service allows you to benefit from all the perks of having remote support with the added reassurance and peace of mind that should something require immediate attention, our technical experts will be with you on-site to resolve the matter.
Who is Remote+ for?
Our Remote+ On-site Response Service is ideal for schools and nurseries that require minimal support with their network and those with on-site support who from time to time need additional expert help.
How does Remote+ work?
With the Remote+ On-site Response Service, you have upto two call-outs per month included in the annual fee. Additional call-outs can be purchased easily as and when you need.
24/7 Service Desk
Simple and effective Remote Support when you need it
What is 24/7 Service Desk?
The 24/7 Service Desk gives you access to our help-desk at any time. Where problems arise that cannot be resolved through remote support, you can call out our ICT Technicians or ICT Consultants on an hourly PAYG basis.
Who is 24/7 Service Desk for?
24/7 Service Desk is ideal for schools and nurseries with a fully integrated network that is not older than 3 years. Our ICT technicians and consultants can provide you with support and guidance to get to this stage.
How does 24/7 Service Desk work?
Our ICT consultants will complete a free ICT audit of your network and make recommendations as needed. Provided all is well with your current network, you can simply sign up for an annual 24/7 Service Desk package to access the service.
Not sure how much support your school needs?
If you need help deciding which Support Package or Support Services to choose from, our ICT Consultants are happy to help complete a FREE ICT Audit (worth £999!) to help you make an informed decision
Service Delivery Partners
Key Features of Remote Support for Schools:
- Over 90% of issues resolved remotely
- 24/7 access to support for your school
- Simple open payment model – no hidden fees
- Expert ICT for schools technicians
- Simple sign-up and access
- On-site support when needed
- Remote Support for Schools App
- Windows and Mac support
- FREE ICT audit for your school
- Competitive call-out fees
- Support for single or multi academeny schools
- Remote Support offers minimal disruption
- Fast response times and emergency call-outs
- Flexible support packages for you school
- Simple PAYG for extra call-outs